Location: New York New York United States
Ø Airfreight Manager (Country)
Ø Corporate Division: Air Freight
Ø Business Division: Freight
Forwarding
Ø Business Unit: Operations
Ø Responsible for smooth functioning
of Country operations and delivering profitable P&L.
Ø Manage Airlines relations & procurement
to support market competitive rates & volume growth.
Ø Operations Excellence, Process
compliance & improvements, Operational cost reduction, business
transitioning & implementation (customer on-boarding), Customer retention &
satisfaction.
Ø Vendor Management & compliance
as per the guidelines and procedures.
Ø Airfreight Budget management
Ø Shared responsibility to achieve
air product budget along with country management.
Ø Implement short, mid & long-term
strategies, new products, consolidations, promotions to encourage & support
sales team to growth the product & achieve budget numbers.
Ø Develop & maintain excellent &
effective rapport & work understanding with overseas offices including FSL &
agents’ network.
Ø Generate & maintain product &
airfreight market visibility through MIS & periodic reports.
Ø Business review reports & analyses
for the product, keep working towards performance improvement, including
profitability & productivity.
Ø Constant efforts to know current &
ever-changing rules & regulations within the country & overseas, share &
implement the same with country & overseas teams to ensure on time & 100%
compliance & adherence.
Ø Build effective relationship with
airlines within the country, aligning to global strategy on airlines working &
utilization.
Ensuring buy rates from airlines are at par to market
selling levels, including spot, short & long term rates.
Periodic MBRs/QBRs with key airlines to highlight mutual
achievements, service/cost review & future working strategies.
Continuously work towards reducing operations cost through
regular cost reviews & negotiations with vendors & business partners.
Product Growth
Identify key trade lanes in coordination & agreement
with sales Leader/s to develop a product to promote volume growth.
Actively support volume & business growth by
participating in sales meetings to representing air product.
Coordination with Sales Team Leader/s to create Joint
Customer Meetings to support improvement in new customer wins, continuous
efforts.
Work on RFQs & spot rate requests with competitive
costing & customer centric solutions for both internal & external
customers.
Identify key customers on quarterly basis & schedule
MBRs / QBRs to review service offerings, business handling & discover
opportunities for further deep/cross selling opportunities. (Customer
penetration)
OPS Excellence
Responsible for delivering Operational excellence & process
compliance for the product & team, including system updates, shipment data
entry, data compliance & intercompany settlements and timely file closures.
Hold regular meeting with team members to review day-to-day
performance & proactively work towards addressing potential gaps & service
issues.
Ensuring team & process is working effectively & correctly
to avoid any claims, fines or penalties due to negligence or service failures.
People Management
Ensuring & developing team members to required level of
competency to deliver seamless service & achieve required customer KPIs as
per SOP.
Ensuring team shifts & roster is managed effectively to
cover minimum requirement of business working hours, including back-ups & contingency
plans (due to leaves/unexpected attrition).
Identify training requirements for the team and organize
training to build up competencies
Develop a team spirit and multitasking capabilities within
the team
Key Skills
1) Strong freight Operational knowledge.
2) Customer service skills
3) Resource Management and Interpersonal Skills
4) Knowledge on product pricing, trends, consortium, transport
industries
5) Trade Laws, Country regulations and Customs practices
6) Commercial Management skills
7) Knowledge on currencies & conversions
8) Vendor Management
9) Ability to achieve high level of service delivery.
10) Business Processes skills
Requirements
Expected years of experience
Minimum 8-10 years in the Freight forwarding industry
Educational Qualifications
Master graduate / equivalent from a reputed institute OR
Graduate
Details